We strive for 100% customer satisfaction. If you have any problems, please check our FAQ page first. Most general questions are answered here. If you do not see your question, feel free to email our support team.
  • How to burn the sound onto a CD

    Here are two simple ways to do it:

    1. If you are using iTunes download the sound, place it into a playlist in iTunes, insert an blank CD into the CD Drive and then press the "Burn Disc" button in the bottom part of the window.

    2. If you are using Windows (without iTunes), open Windows Media Player, click Library and then click <List Name> List. Then click Burn List. Drag the sounds from the Details pane to the List pane to make a list of sounds you want. In this list, pull the sounds up and sown to put them in the order you want them. Now, insert a blank CD into the CD drive, then check the List pane to see that the sounds will fit. If something does not fit, right-click on the sound you want to remove and select Remove from list. Now click the Start Burn arrow to verify that Audio CD is selected. Finally, click Start Burn.

    If you are confused about storing your sounds, please read the "Where do I store my downloaded sounds?" question.

  • Where do I store my downloaded sounds?

    You can store the sounds in iTunes or use Windows Media Player. Otherwise you can save the sound file in a folder wherever you want on your hard-drive.

    iTunes is available free of charge at apple.com and is compatible for both Apple computers as well as Windows computers.

  • How can I keep my sounds safe?

    You can do a back-up, which will keep all the files on your computer safe. If you don't want to do a back-up you can burn it onto a CD instead. Just make sure there is enough room on the CD before trying to put more than one sound on there.

    Don't know how to burn a CD?
    Read more about it in "How to burn the sound onto a CD". .

  • Why have I not received the email containing order info and links?

    Please check your spam/junk folder in case the email has been mistaken as such. If you still can't find it, contact us at customercare@SleepAidRecords.com.

  • What format is the download available in?

    The downloads are available in the mp3 format, which will work on both iPods and regular mp3 players.

  • What happens if my computer crashes while downloading the sounds?

    We send out an electronic receipt by e-mail when you make your purchase which you can use to re-download the file if the original download is incomplete.

  • Will the sounds work on my old mp3 player?

    Yes, they will.

  • What is the return policy if I don't like the sound?

    All sales are final because of the chance that some may burn the sound onto a CD, and then ask for their money back.

  • Is there a CD available for purchase?

    In using the speed and convenience of the internet we only deliver the sounds as direct downloads from our internet store to your computer for use with an iPod, Mp3 player or for you to simply create a CD to listen to on your favorite audio equipment.

    Read more about how to easily create an audio CD in "How to burn the sound onto a CD"".

    For inquiries regarding the order of retail/bulk shipments of CD albums please contact sales@SleepAidRecords.com.

  • How do the 60 minute sounds end?

    They end with a gradual reduction in volume until it is completely reduced, at which time the track will stop. It is very non-intrusive and is good for repeating tracks for long periods of time.

  • What is the length of the sounds?

    The regular sounds are 60 minutes in length, a little longer than the length of a regular music album.

  • What is the alarm for the napping sounds?

    It is a middle D note that originates at a low volume and gradually increases until it is fairly high so as to ease you into waking up, so it doesn't make you jump out of your sleep, which may lead to a more unpleasant experience when you wake up.

  • Is there any kind of rebate package for returning customers?

    Not at this time.

  • What forms of payment do you take?

    All major credit cards as well as PayPal.

  • How would this help me?

    It will help you by allowing you to relax which will lead to a better nights rest. This will also allow you to remain better rested throughout the day, which make you less irritable and more productive.

  • How does it work?

    To fall asleep you have to set yourself up for a relaxed state of mind. This is necessary in order to fall asleep, and the better you do this the better your chances are for a good nights rest and a pleasant tomorrow. You are prewired to take advantage of sounds for sleep and relaxation because of the soothing and calm it invokes. You may also fall asleep more readily when given a rhythm to focus on which will help you to redirect your thoughts from those things that could keep you awake.

    Want more information? Read more in Why It Works.

  • What size are the sound files?

    The 60 minute sounds are all around 55 MB in size, while the napping sessions vary from 9 MB to 40 MB.

  • What is the download time for the sounds?

    That varies from computer to computer because of differing internet connections. For example, if you have a 512 Kbps modem, it takes just over 14 minutes to download a 55 MB recording. However, if you have 256 Kbps modem it will take about 28 and a half minutes, and 2 hours and 11 minutes for a 56 Kbps modem.

  • What does MB and Kbps stand for?

    MB stands for megabyte(s), while Kbps stands for kilobytes per second.

  • Are there any abrupt sounds in the recordings?

    No. We have specifically made these recordings to be without any abrupt sounds because that can reduce the relaxing effect that we want our sounds to have.

  • Is there a newsletter?

    Not at this time, however, we we may decide to send out notifications via e-mail about new products that we add to our store.

  • How do I get in contact with you if I have questions or need support?

    Please visit the Company page for all contact info. Send your email to the department that can answer your question most readily.

  • Can I use the images on your website on my website or blog?

    Please contact us at Info@SleepAidRecords.com for inquiries regarding image use.

  • Cautions and Warnings

    If you are using any SleepAid Records product with small children with headphones, please do not leave them unattended because of the strangling hazard that the cord poses.